Today we would like to introduce Benjamin – he works in internal sales in the Service & After Sales department. There, he ensures that customer enquiries are dealt with quickly, professionally and with an open ear.
We wanted to know:
How do you explain your job to your grandmother?
I work in internal sales and am responsible for maintenance and spare parts. I schedule appointments for maintenance work for our existing customers, brief our service technicians and provide them with all the important information. After maintenance, I make sure that any faults are rectified quickly or spare parts are delivered – so that everything runs smoothly.
What do you enjoy more: finding technical solutions or communicating with customers?
In addition to maintenance work, I also manage smaller projects and provide customers with telephone support in the event of malfunctions. The combination of both makes my job so exciting. There is hardly a better feeling than finding a solution and then implementing it directly with the customer – ideally in a way that really helps them. In general, I would say that I couldn't do my job without interacting with customers.
What has been your best moment at KEIL so far?
To be honest, it's the daily interaction with each other that inspires me. We work on an equal footing here, and there is a lot of appreciation and respect among us. I particularly enjoy our team breakfasts on Fridays. I still remember my first month well: a maintenance colleague whom I rarely see called me privately and invited me to the team breakfast – I was very happy about that at the time. Today, we enjoy these Friday breakfasts all the more because the whole team is usually back together again, including our colleagues who work on customer assignments.
Thank you, Benjamin – you are KEIL!